All orders are shipped via private courier. Courier uses Singapore Postal Service but orders come from the Philippines so expect long shipping period for those outside of Asia.

> Shipping fees are fixed rates and will only increase if you add more plush dolls to your order or reach a number of items in your cart.

> Shipment of orders are scheduled to accommodate the production and packaging prep needed. I'm only one person so I need time before I can ship orders haha

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Refund/ Cancellation Policy

ALL SALES ARE FINAL.

Refund is only available if your package hasn't been processed or before store launch period is on-going. Please note that any cancellation of orders after preorder period is over will automatically put you on the blacklist.

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Policy on Missing Items and Returned Packages

> Severe cases where a request/replacement of lost items or missing packages without solid proof will also be blacklisted as well. Those with proof of lost or missing items will be accommodated without penalties.

> Packages that have incomplete address are outside of my responsibility once dispatched. Returned packages due to this issue will have to pay for shipping costs to resend packages.

> Grace period for addressing order concerns must within 2-3 months after shipment. Orders beyond that are no longer entertained. 

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I apologize for the strict policy but this is to protect myself from lost of profit, penalties with PayPal and repetition of packages being lost.